Most companies spend large amount of money to come up with all type of plans and offers as to delight their customers. However, they rarely examine the real behavior of a customer. Consumers’ impulse to punish bad service—at least more readily than to reward delightful service—plays out dramatically in both phone-based and self-service interactions, which […]

Even web design have different types. Luke Wroblewski mentioned about it in his notes on Jared Spool‘s talk: Anatomy of a Design Decision at An Event Apart. Unintentional design happens when you were paying attention to something else (like the system or process). It works when our users will put up with whatever we give […]

I have an affinity towards looking into details for good design and markup techniques. Very often, I check popular sites to analyze their approach. Woorkup is one of the 10 blogs I check more than twice a week. It publishes some really nice articles and has an interesting layout. But I’ve never liked its navigation […]

Earlier this year, I wrote a detailed article about CSS Font-stack which led lots of people to rethink about their font-stacks. I revised font-stacks of some famous websites in the article, I love typography was one of them . I tweeted @Ilovetypography about the font-stack issue, but, in disagreement they pointed me to an overstated […]

Minimalism is often practiced to achieve simplicity in design. Dmitry Fadeyev of Usability Post beautifully puts down the true meaning of minimalism. I can see how minimalism can have a clear meaning in art, where the artist is free to create their own rules and ideas. Minimalism is a style that can be characterized by […]

FontFonter: Try Web FontFonts on any website using a new service by FontShop. It uses custom CSS and other techniques to temporarily replace a site’s font styles with Web FontFonts.

In the Indian sweet shops it’s common practice that people taste every sweet they want to buy. That gives them better feeling and idea of the real taste before they actually pay for it. On the web we have similar practice called Gradual Engagement, where we first let the users try the website/web application before asking them to sign up.