From blog

How beauty feels

Designer Richard Seymour explores our response to beauty and the surprising power of objects that exhibit it.

Best source for customer feedback

How I almost ignored our single best source for customer feedback It turns out that answering our support calls has been an incredibly productive experience as well as potentially a profit center. When customers call, not only am I in a great position to help them as I understand the product inside and out, but […]

Why Designers Fail

All those who participate in design, from interaction designers, to usability engineers, to IA masters, fall victim to the same kinds of challenges when trying to bring good design into the world. From politics, to hubris, to downright incompetence, what can we learn by confessing to, and examining the causes of, our failures? Scott Berkun […]