Jeff Patton explains how Kano model is applied while adding features to a product: The Kano Method separates product features into general categories. The three big ones are “must haves,” like: brakes on a car (we need those); “one-dimensional” items like gas mileage on a car (higher mileage is better); and attractive quality or “delighters” […]

User Interface designers should write, and write well. Aesthetics are debatable, but writing is essential. Peel away the layers of styling and you’ll be left with words. Writing is the meat of a design, and it’s one of the hardest things to get right. Read the article